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Refund and Returns Policy

  1. City OutfItters (Pty) Ltd Trading As City Hall Is A Business In The Retail Industry Which Markets Clothing And Shoes.

  2. Returns And Or Exchanges Are Only Accepted Within 14 Days Of Order Creation.

  3. To Be Eligible For A Return, Your Item Must Be Unused And In The Same Condition That You Received It In. It Must Also Be In The Original, Undamaged Packaging.

  4. In The Event Of A Return Due To A Customer Fault, Such As The Ordering Of The Incorrect Size, The Customer Will Be Fully Liable For All Return Shipping Fees Incurred. Shipping Fees For Collection Within South Africa Are R120, Re Delivery Will Be A Further R120 (In Total R240).

  5. In The Event Of A Return Due To A City Outfitters (Pty) Ltd Fault, City Outfitters (Pty) Ltd Will Cover Return Shipping Fees Incurred.

  6. To Book In Your Return/Refund Please Click The Link And Complete The Form https://forms.gle/oi95gr3JGbn9Jc2WA